Last updated: 25/05/2025

At Gas Safe, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us. We comply with the UK General Data Protection Regulation (GDPR) and all applicable data protection laws.

1. Information We Collect
   We collect and process personal data that you voluntarily provide to us via our website forms. This may include:

• Personal Identification Information: Full name, email address, phone number, and address.

   

• Service Information: Details about the drainage services you request, including unblocking drains, descaling, CCTV surveys, no-dig technology, tankers, installing drains, excavations, drainage maintenance, and manhole cover, gulley, and ACO cover replacement.

   

• Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and cookies.

   

2. How We Use Your Information
   We collect and use your personal data for the following purposes:

• To provide and manage our commercial drainage services.

   

• To communicate with you about your service requests, quotes, bookings, and inquiries.

   

• To improve our website and services based on your feedback and preferences.

   

• To comply with legal obligations and for security purposes.

   

• To send you marketing communications, where you have consented.

   

3. Legal Basis for Processing
   Under UK GDPR, we must have a lawful basis for processing your data. We rely on the following:

• Performance of a Contract: To deliver the drainage services you have requested.

   

• Consent: For sending marketing communications.

   

• Legal Obligation: To comply with our legal obligations.

   

• Legitimate Interest: For improving our services and ensuring the security of our website.

   

4. Data Sharing and Disclosure
   We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering services, such as payment processors, IT service providers, or marketing platforms. These providers are bound by confidentiality agreements and are only permitted to use your data in accordance with our instructions.

We may also disclose your information if required by law or to protect the rights, property, or safety of E-Flo Drains, our clients, or others.

5. Data Retention
   We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. We regularly review our data retention policies to ensure compliance.
6. Your Rights
   Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

   

• Right to Rectification: You can request that we correct any inaccuracies in your data.

   

• Right to Erasure: You can request the deletion of your personal data where it is no longer needed.

   

• Right to Restrict Processing: You can ask us to limit the use of your personal data.

   

• Right to Data Portability: You can request that we transfer your data to another service provider.

   

• Right to Object: You can object to the processing of your data for certain purposes, such as marketing.

   

• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

   

To exercise any of these rights, please contact us at e.flodrains@gmail.com.

7. Data Security
   We implement appropriate technical and organisational measures to safeguard your personal data and protect it from unauthorised access, alteration, or disclosure. This includes secure storage systems and encrypted communications where applicable.
8. Cookies
   Our website uses cookies to enhance your experience and analyse website traffic. You can manage or disable cookies through your browser settings.
9. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website.
11. Contact Us
    If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

E-Flo Drains
e.flodrains@gmail.com

01322413046

13A Millhall Lane, Aylesford, ME20 7JZ